Nilchi Kids operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a tailored shopping experience (the "Services"). The Nilchi Kids store is powered by Shopify, which allows us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit and use the Services, make purchases through them, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you are aware of and understand the data collection, use, and disclosure practices described in this Privacy Policy.

Last updated: April 28, 2026

Personal information we collect and process

When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you or your household. Personal information does not include information that is aggregated or information that has been anonymized such that it can no longer be reasonably associated with you. Depending on how you access and use the Services and where you reside, we may collect or process the following categories of personal information, and inferences drawn therefrom, as permitted or required by applicable law:

• Contact Data includes your name, address, billing address, shipping address, telephone number, and email address.
• Financial Data includes your credit card numbers, debit card numbers, and financial account numbers, payment card data, financial account data, transaction details, payment methods, payment confirmations, and other payment data.
• Account Information includes your username, password, security questions, preferences, and settings.
• Transaction Information includes items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as past transactions.
• Communications with Us includes information you provide in communications with us, such as when you send an inquiry to customer support.
• Device Information includes information about your client’s device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information includes information about your client’s interaction with the Services, including how and when you use or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you such as when you create an account, access or use our Services, communicate with us, or otherwise provide us with personal information.
• Automatically through the Services such as from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From service providers such as when we work with them to operate certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties

How we use your personal information

Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services, including to fulfill our contract with you, process payments, fulfill orders, remember preferences and products you may be interested in, send account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate returns and exchanges, allow you to post reviews, and create personalized shopping experiences, such as by recommending products based on your past purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on our Services or other websites, including based on items you have purchased or added to your cart or other activity you take on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, ensure secure payments and purchases, detect and investigate potentially fraudulent, illegal, or malicious activity and take appropriate action to combat such activity, and protect the public safety and security of our services. If you choose to use the Services and register an account, you will be responsible for ensuring the security of your account credentials. We strongly recommend that you do not share your username, password, or other authentication credentials with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to your inquiries, provide you with effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or government agencies, and to conduct investigations or participate in discovery in connection with civil litigation, potential or actual litigation, or other contentious proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, we may disclose data to vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, to provide marketing services and present you with advertisements. For example, we use Shopify to provide personalized ads through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on your state of residence, you may have the right to opt-out of sharing your information for personalized advertising and marketing based on your online activity across different merchants and websites.
• When you direct us to, request us to, or otherwise consent to our disclosure of certain information to third parties, such as to ship products, or through your use of social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including in response to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect and defend the Services, our rights, your rights, or the rights of others.

Our relationship with Shopify

The Services are hosted by Shopify, who collects and processes personal information about your access and use of the Services to provide and improve them. Information provided as part of the Services will be transferred and disclosed to Shopify, and to third parties who may be located in countries other than your country of residence, to provide services to you. Furthermore, to secure, develop, and improve our business, we use certain advanced features from Shopify, which contain data and insights derived from your interactions with our Store, with other merchants, and with the Shopify platform. To provide you with these advanced features, Shopify may use personal information collected from your interactions with our Store, with other merchants, and with the Shopify platform. In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests regarding the exercise of your rights related to Shopify’s use of your personal information for these purposes. To learn more about how Shopify uses personal information, and what rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your place of residence, you may exercise applicable rights regarding your personal data here Link to the Shopify privacy portal.

Third-party websites and links

The Services may contain links to websites and other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide on public or semi-public venues, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children. We do not knowingly collect any personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access/Information. You may have a right to request access to the personal information that we hold about you.
• Right to Deletion. You may have a right to request that we delete the personal information that we hold about you.
• Right to Correction. You may have a right to request that we correct inaccurate personal information we hold about you.
• Right to Data Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt-out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area and are subject to the exceptions and limitations provided by local law, in addition to the rights described above, you may exercise the following rights:

• Objection to Processing and Restriction of Processing: You have the right to ask us to stop processing or restrict the processing of your personal information for certain purposes.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw this consent. If you withdraw consent, it will not affect the lawfulness of any processing based on your consent before its withdrawal.

You can exercise any of these rights where indicated in the Services or by using the contact details below. To learn more about how Shopify uses your personal information, and the rights you may have, including rights related to Shopify’s data processing, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to your request, as required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require proof that the agent has been authorized by you to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request in accordance with applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. A list of relevant data protection supervisory authorities in the EEA can be found here.

International data transfers

We may transfer, store, and process your personal information outside of your country of residence.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent agreements issued by the competent supervisory authority in the United Kingdom, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and take any other steps required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by phone, by email at contact@nilchihorse.com, or by mail at ul. Baczyńskiego 36, Pabianice, 95-200, PL. Pursuant to applicable data protection laws, we are the data controller of your personal information.